Accept Technical Glitches Happen
Although frustrating, technical glitches often can’t be helped. Remote staff may encounter connectivity issues, verification failures or even slow WIFI, all reducing productivity. Be patient and understanding, especially if you are working remotely too, as you will no doubt encounter technical issues at some point.
Check at the start of calls that everyone is connected, test mics at the beginning of video meetings, or pause after speaking to help those dealing with latency difficulties. Small acts and quick checks can go a long way in reducing distractions and simply solving issues.
Be Mindful of Meetings
When managing a remote team, meetings can become a pressure point, so take care when arranging them.
If you do have team members across the world, be mindful when setting up meetings and negotiating time zones – consider doing a poll and having everyone choose times that are best. Send out meeting invites early and set reminders to ensure all members attend.
Encourage team members to turn on their video cameras to make the call more personal, especially if meeting clients or new employees. However, also be understanding of those who do not want to, because of family members in the background, for example.