What Skills Should a Workshop Controller Have?
As previously mentioned, the responsibilities of a workshop controller do vary from role to role, but to ensure the smooth running of the workshop, a workshop controller will need:
Having a good grasp on computer systems is essential for this role, possessing the ability to use computer systems to order new parts and machinery. Using diagnostic tools is required in many industries. Having a qualification in this field can be advantageous.
Interpersonal Communication Skills
Building a good rapport with your colleagues and subordinates is vital to being successful in this role. Being able to communicate clearly and efficiently with your team as well as the wider business will help to make your team more productive and lead to less mistakes and wastage being made.
Attention to Detail
As you will be assessing other people’s work you will need to be able to spot small mistakes that could lead to larger issues in the future. You need to ensure that you are correctly ordering the necessary parts needed for the workshop, thus allowing for good inventory management.
Understanding of Health and Safety Legislation and Regulations
Workshops can be very dangerous if rigorous health and safety measures are not put into place. Knowing what the regulations are and how to best manage dangerous situations when the need arises will help you to succeed in the role.
Being able to foster a collaborative, team working atmosphere will help you to manage your team more efficiently and will lead to a more productive workshop. This will help your business to achieve its goals
To keep both your company and clients happy, you will be responsible for managing many deadlines and ensuring that they’re met with minimal disruption. Having good time management of not only yourself but your team will help you be successful in this role.
Being in a leadership role within the workshop will mean that you will often have to deal with other stakeholders in the business. You will also, however, need to liaise with clients when a problem occurs. Having good customer service skills will help you to manage these situations effectively.