Production Support Engineer Skills
In light of the above responsibilities, a wide variety of skills are useful for production support engineers. These include –
Problem Solving Skills – Troubleshooting responsibilities goes hand in hand with problem solving. Being able to work on reported issues efficiently and effectively allows for fast, in depth responses to reported errors. Production support engineers may encounter one issue several times, but they may also encounter new problems on a regular basis
Technical Expertise – Regardless of industry, production support engineers require a host of technical expertise in order to deliver quality solutions for users. A production support engineer with a wide and extensive range of expertise is highly valued by any business looking to optimise their user experience.
Customer Service – As previously noted, the user is at the centre of a production support engineer’s professional purpose. So, it is important that dealing with users comes as second nature to a candidate. These skills might include a pleasant and informative telephone manner, the ability to construct pleasant and understandable email feedback and a polite and professional demeanour when engaging in face to face interaction.
Attention to Detail – When dealing with problems and user issues, it is vital that production support engineers are confident working with fine details. Each user can pose a uniquely complex error that may only vary at the smallest component.
Production Support Engineer Salary
As with any role, a production support engineer’s salary can vary from one company to the next, so it’s important to carefully analyse your options before submitting applications. According to online averages, the annual salary for a production support engineer in the UK is £43,750 – salaries can even reach heights of £64,000. As with many engineering roles, production support engineer salaries can be highly competitive, so application processes are often rigorous.