Production support engineers respond to technical requests submitted by the users of a system or product. As a result, production support engineers spend a large amount of their time at work resolving faults and troubleshooting errors. Throughout the working process, production support engineers must log any errors they encounter, regularly updating their system in preparation for future updates. When production support engineers aren’t working on resolving faults, they often work alongside other engineers with product development and other technical responsibilities.

In this blog from BMR Solutions, we offer details about the responsibilities, skills and requirements associated with production support engineer roles.

Production Support Engineer Responsibilities

Troubleshoot Issues

In the event of errors with products or services, production support engineers must work quickly and efficiently to diagnose and resolve the root of a problem. If an issue is proving tricky to resolve, production support engineers will work alongside other members of the engineering team to find a solution. Due to this close working with other engineers, effective communication and team working skills are a vital component of a production support engineer’s role.

Contribute to Product Development

As well as resolving issues that arise during a product’s use. Production support engineers also play a substantial role in the development process of a system or product. From designing, to building, to testing – production support engineers always have a role to play.

Assist Users

Production support engineers spend a lot of time interacting with users. Gathering user feedback is vital to developing and implementing essential updates. In this role, an individual will be required to assist users face to face, over the phone or via live chat technology – making good communication skills and a positive customer facing demeanour essential.

Keep Product Documentation Up to Date

When resolving and logging issues, production support engineers report a whole host of information including details of the fault itself, their professional observations, resolutions and updates. The effective recording of this information is essential when reviewing how a product or system is working and whether updates are needed. Documentation of this type also allows engineers to evaluate their working processes to allow for more efficient working during future projects.

Suggest Improvements

Improvements are a natural response to any product feedback. Conveniently, production support engineers receive large amounts of feedback about a product or system which allows them to implement tailored, purposeful improvements that are direct responses to user feedback.

Production Support Engineer Skills

 In light of the above responsibilities, a wide variety of skills are useful for production support engineers. These include –

Problem Solving Skills – Troubleshooting responsibilities goes hand in hand with problem solving. Being able to work on reported issues efficiently and effectively allows for fast, in depth responses to reported errors. Production support engineers may encounter one issue several times, but they may also encounter new problems on a regular basis

Technical Expertise – Regardless of industry, production support engineers require a host of technical expertise in order to deliver quality solutions for users. A production support engineer with a wide and extensive range of expertise is highly valued by any business looking to optimise their user experience.   

Customer Service – As previously noted, the user is at the centre of a production support engineer’s professional purpose. So, it is important that dealing with users comes as second nature to a candidate. These skills might include a pleasant and informative telephone manner, the ability to construct pleasant and understandable email feedback and a polite and professional demeanour when engaging in face to face interaction.

Attention to Detail – When dealing with problems and user issues, it is vital that production support engineers are confident working with fine details. Each user can pose a uniquely complex error that may only vary at the smallest component.

Production Support Engineer Salary

As with any role, a production support engineer’s salary can vary from one company to the next, so it’s important to carefully analyse your options before submitting applications. According to online averages, the annual salary for a production support engineer in the UK is £43,750 – salaries can even reach heights of £64,000. As with many engineering roles, production support engineer salaries can be highly competitive, so application processes are often rigorous.

Required Qualifications & Experience for Production Support Engineers

The majority of production support engineer roles require a minimum of a bachelor’s degree in an engineering related discipline. Once a degree has been obtained, it is vital that a production support engineer prioritises gathering valuable experience working on projects relevant or similar to those central to the desired role. In addition to gaining academic qualifications and experience, many employers may require candidates to complete other industry specific certifications.

In terms of career path, many roles offer budding production support engineers an ideal leg up towards obtaining their desired position. For example, roles such as systems administrator help candidates gain experience and develop skills that will increase their suitability for a production support engineer role in the future.

Find Production Support Engineer Jobs with BMR Solutions

If you’re on the lookout for your next Production support engineer role, the team of industry experts at BMR Solutions are on hand to advise you. We are recruitment specialists working in the South West, helping talented candidates find the right role for them. With a host of valuable connections and local links, our clients receive access to all of the best opportunities for their desired role.

To speak to a member of our team about how we can help you with your next career move, contact us today. If you’d prefer not to call, submit your CV online and our team of recruiters will get to work finding opportunities for you. In addition, you can also sign up for job alerts, so you never miss out on great opportunities.